InfoMaster FacilityWatch is a customer service application for a water, sewer, or storm water utility and its customers to collect and manage data customer service incidents. With InfoMaster FacilityWatch a citizen or a utility professional can enter geo-coded water or sewer system incident (water main break, sewer overflow, odor or taste issues, customer complaints, etc.) related to any asset (pipes, manholes, valves, catch basins, pumps, etc.) data, upload pictures and video, while viewing GIS information on maps authored by the utility’s own ArcGIS Server. InfoMaster FacilityWatch also offers a perfect combination of ease-of-use and flexibility. It is preconfigured to work ‘out-of-the-box’ for water, sewer, and storm water utilities – just connect to your InfoMaster server and start collecting data. As each utility will have slightly different work flows for how it collects data, InfoMaster FacilityWatch will allow the user to customize each of their data collection forms.
Features
- Citizens or employees can log complaints
- Complaint information is instantly uploaded and geocoded
- Indident data collection and editing
o Use GPS or the map to identify the incident location
o Attach photos and movies to related incidents
o Intelligent customizable form-based data entry
Requirements
- Access to InfoMaster Mobile Server
- iOS 6.0 or higher